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The Little Things Matter – Our top 5 tips to improve your holiday cottage


Are you wondering how to make your holiday cottage stand out from the crowd? Do you want your guests to have the best home away from home experience? Follow these simple steps and you will be on the right track.

Our top tip is to remember that the little things go a long way! Thoughtfulness to ensure your guests are comfortable and happy could be just what gets you that glowing 5 star review.


  1. A Warm Welcome

After a long journey, nothing feels better than arriving at your destination to find it goes above and beyond your expectations! We find that guests always mention how pleased they were to find a welcome pack and necessities such as tea and coffee waiting for them. That’s right! Step one is just as easy as that.

What should your welcome pack include?

Your welcome pack should include any relevant information that will help guests feel comfortable and relaxed in your property.

  • A warm welcome – start with introducing yourself! Why not write a greeting, thanking your guests for choosing your holiday cottage! This will make the welcome pack a little more than just an instruction book.
  • Essential information and appliance instructions such as the WiFi password, how to work the heating and air conditioning, how to work the TV and when to put the bins out. Although these may seem simple to you, your home and all its wonders are completely new to your guests.
  • Information on the area – what can your guests do and see locally? Where is a great nearby place to eat? Remember, although your guest may have researched the area and its amenities, personal recommendations are always appreciated.
  • Contact details for any local emergency services.

If you want to make an extra effort, you could even make a welcome hamper!


  1. Home away from home

We really do mean it when we say the little things matter! Provide more than enough of the things guests usually don’t bring with them. From kitchen  utensils to hair dryers, here is our little list of must-haves:

  • Tea, coffee, sugar and milk
  • Hand soap
  • Washing up liquid
  • Hairdryers
  • Iron & ironing board
  • Full length mirror
  • Coat hangers
  • Bath towels


Adding additional homely items such as books, board games and a DVD player is highly recommended to give your guests an even better stay.


  1. Maintenance

Investing in a good, reliable housekeeper and a dependable handyman will ensure your holiday home is always in the best possible condition. Guests expect to arrive to a clean, fresh house with all the appliances in top-notch, working condition. From the little things to the big things, here are our tips on how to keep your holiday home in good shape.

  • Replace items such as kitchen utensils and bath towels yearly.
  • Keep bath towels fluffy and linen fresh.
  • Provide and update soft furnishings.
  • Alongside weekly changeovers, a seasonal deep clean is highly recommended. Quiet times of the season is the best time to get this done!
  • Regularly check for any wear, tear, problems and damaged appliances in the home. Fix and replace where necessary! Remember, it is far more profitable to fix any problems instantly to avoid the problem becoming worse.
  • Take notice of any customer complaints. Do you see the same complaint more than once? If so, we highly recommend you consider addressing the issue.


  1.  Furry Friends

If you don’t already, why not consider catering for pets in your holiday home? Not only welcome the humans, cater for the furry ones too! Besides reasoning such as allergies, a pet friendly home is certainly a happy home. Guests who travel with their beloved furry one may have a hard time finding the perfect cottage for the whole family, so catering for pets could certainly bring you more bookings.

Here are our tips on how to cater for pets:

  • Make the furry one feel welcomed! The pet will appreciate a welcome treat just as much as the humans.
  • Include pet rules with your welcome pack and add a section explaining where pets are not allowed to go. It is advised that guests keep their pet away from furniture and upstairs. If you want to go the extra mile you could even add a stair-gate to ensure pets do not go on any little adventures. Alternatively, ask that all upstairs doors are kept shut in your pet guidelines.
  • Pet-proof your garden so the four-legged family member can explore the outdoors!
  • Provide blankets for guests to use on any furniture in case mischievous furry ones go where not allowed. Most guests will bring their own, but for your own peace of mind it is certainly worth the small expense.
  • Recommend local pet-friendly walks and pet-friendly pubs in the pet section of your welcome pack.


If you are worried about furry friends causing chaos, we highly recommend adding on a pet fee to cover any extra cleaning if necessary.


  1. Sleep Tight (don’t let the bedbugs bite)

A great first impression when your guests check out the bedrooms is vital. This is one of the first things guests do and they may even hop up onto the bed to test it out. Offering your guests the cosiest night’s sleep after a long day of travelling will certainly encourage a glowing recommendation! It is super easy to make your holiday home bedrooms comfortable – simply follow these steps.

  • Invest in a high quality mattress.
  • Consider investing in a king size bed.
  • Add a mattress topper! They provide cushioning and softness, and keep the sheets from sliding out of place.
  • A mattress protector is a must! Making mattresses longer-lasting and easier to clean and take care of.
  • Dress the beds with pure cotton linen.
  • Provide a welcoming look with lots of pillows and a throw.
  • Replace linen as soon as they show signs of wear and tear.
  • Feature some blackout curtains in the bedrooms.
  • Remember that plenty of storage and wardrobe space is essential.
  • Decorate the bedrooms with character but don’t go OTT! Choose styles and colours that go with the house’s décor and style.